Support Centres

We’re the number crunchers. We are responsible for providing the business with accounting services and support that include the preparation of monthly management accounts, variance analysis, debt management, credit management and annual statutory accounts. We provide valuable financial information to management and leadership to support and help them in the decision making process.

We put the profit into our product. Category are responsible for bringing profitable new product innovation to Starbucks stores, these include new beverages, food products and retail merchandise items. Through the introduction of the most creative, delicious, crave-able products and experiences we aim to deepen the Customer-Partner connection. Internally, we work very closely with supply chain, marketing and R&D.

We make Starbucks dreams a reality. Our team provides the planning, project management, technical assistance and financial oversight in new store and renovation projects. We maintain the highest standards of excellence, delivering the Starbucks experience in every one of our beautiful stores and are the brand guardians, the magicians who can transform 2D drawings into beautifully constructed stores! Did we mention it’s a busy team? Per year we manage more than 800 projects in 39 countries at the most amazing locations!

We aim to serve and delight our customers beyond Starbucks retail outlets across channels, categories and countries. Our CPG team bring this experience to life, and do it in an entrepreneurial and innovative way. We work in partnership with Foodservice providers and Licenced shops to deliver Starbucks beverages and standards to consumers who may be at work, out of home or away from our normal high street shops.

Starbucks is known for more than just great coffee, we are also known for creating an idyllic “third place” (first place – home, second place - work, third place – Starbucks) where customers feel welcome and at home. We are a design-led company and as such the design team is central to everything we do at Starbucks. Aside from creating outstanding interiors; we develop new programmes and innovations in store. All roles involve visiting the site, creating concepts, 3D visuals and store planning and working cross functionally.

As a Facilities team we integrate partners and customers seamlessly. Facilities are key to maintaining our Brand Standards and the productivity of the core business. We encompass multi-disciplinary activities within the build environment and manage their impact upon people and the workplace. We work with all departments across the business in a truly open and transparent manner.

Finance plays a key role when it comes to keeping Starbucks financially strong. We’re all about planning, reviewing, forecasting and identifying opportunities for growth. It’s a fast paced department, working cross functionally, we partner with all departments offering support in any strategic decision making.

We ensure Starbucks has a larger global visibility, to create beautiful coffee experiences with our business partners through innovative foodservice solutions. To be where our customers live in their lives; in their workplace, hotels, grocery stores, universities and ‘at play’. To drive daily rituals and become part of our consumer’s routines and not just a treat.

We protect and safeguard our brand. We are dedicated to weighing up risks and opportunities, as well as making sure the business is safe. We uphold the highest professional standards in legal service and business ethics. We work across many disciplines including corporate and securities, commercial, intellectual property, labour and employment, licensing and franchising, and litigation. We also work in real estate, regulatory, government affairs, and operations and administration. We do it all.

We are are responsible for developing the strategy for all customer touch points in a Starbucks store and in the digital world. This includes all the product campaigns, like the Pumpkin Spice Latte! And digital campaigns on social media, promotions, as well as new initiatives like the Starbucks Card, CRM, ecommerce and mobile apps. We are all about connection with our customers and do everything they can to create it!

Everything we do is to support our retail store partners to deliver a consistent Starbucks Experience to every customer and Make Every Moment Right. At the London Support Centre, our Central Operations team prioritises projects and promotions to ensure our partners can exceed customer expectations and execute store operations. Our Retail Operations team consist of Regional directors and district managers who are the store managers’ coaches and leaders. Our customer service commitment is to make every moment right to ensure we are delivering a true Starbucks Experience. The Customer Service team receives and shares feedback from our customers, which helps our company stand apart and grow. We listen to our customers and respond in kind. We analyse customer feedback and provide insight in order to continue to create inspired moments for every customer, every day.

We’re all about our partners. We work closely together to attract, support and develop the right people at the right time. We work in functional teams such as HR, Recruitment, Learning and Development, Education, Total Reward (Comp and Benefits), and Payroll. We act as strategic partners to the business and together, we build and deliver programs and resources that are relevant, and that shape careers to help our partners become the very best they can be.

We are the voice of Starbucks! Our Public Affairs team includes our Corporate Social Responsibility, Community Involvement, and Diversity and Inclusion groups. As a team we promote and protect the Starbucks brand reputation (internally and externally) in many ways. This may include corporate, digital and partner communication and engagement plans or strategic alliances and platforms. Together, we lead the company in conveying one voice to partners, customers, shareholders, media influencers, communities and the public.

We are key to ensure customers have a great experience day in – day out. Our main role is to manage and maintain the quality and safety standards of food and beverage in store, working collaboratively with the factory to ensure consistency. This is a very technical and analytical role, and it’s exciting because every day is very different!

In Real Estate we spend a lot of time out and about searching for the perfect location of our next Starbucks store. Our team lead the selection of new sites and are the key to lease negotiations for existing and future retail sites, ensuring a superior real estate position is secured.

We are responsible for creating and developing new food, delicious beverages and innovative equipment. We drive the innovation behind new product ideas through to developing the taste and finalizing the recipe for customers to enjoy! We also play a key role in shaping the future growth of Starbucks as we expand into new outlets and countries.

We bring all areas together to make sure everything runs smoothly. We work with stores across EMEA to ensure that supplies are always available for our baristas and their customers. From coffee to cups to chairs and more – our team manages more than 5,000 outbound deliveries per week to Starbucks retail stores, distribution channels and outlets. Needless to say, this is a complex exercise! The entire function covers a large range of different areas including Sourcing, Planning, Logistics, Customer Service, Supply Chain Development, Commercialization and Quality Assurance.

We provide the technology to enable our global business and deliver exceptional digital experiences to our customers and partners. We do this by providing retail solutions, end user support, supplier management, programme and project management expertise.