Customer Service

Customer Service

Hi, welcome to Starbucks. What can we do for you?

We love hearing from our customers, all questions, comments and feedback are always welcome. They help us to ensure that every Starbucks experience you have is the best it can be. We’re on Facebook too, so please feel free to leave talk to us at m.me/StarbucksMalaysia

Our Products and Stores
Please click here if you have something to ask or say about your experiences with our beverages, merchandise or retail stores.

Starbucks Card & Starbucks Rewards™
If you have a question relating to the Starbucks Card or our Starbucks Rewards™ loyalty program, you can call our Customer Call Center at 1300 80 8989. Alternatively, you can send us an email to customer@starbucks.com.my, and we’ll do our best to reply as quick as possible!

Click here for Starbucks Malaysia’s Starbucks Rewards™ FAQs.

Our Business Gifts Programs
If you have questions regarding large volume business gift orders you would like to place, please email to starbucks2u@starbucks.com.my

Join our team
Love coffee, love people? Find out about working for Starbucks here.
If you are a former partner and would like to request an employment reference from Starbucks, please send an email to recruitment@starbucks.com.my.

Halal Inquiries
For any matters pertaining to our Halal status, please click halalenquiry@starbucks.com.my.

Media Inquiries
All media enquiries should be directed by email to our Communications team at CommunicationsPR@Starbucks.com.my

Phone and Postal Contact
If you’d like to contact Starbucks Malaysia by phone, you may direct your questions and comments to customer@starbucks.com.my. Alternatively, you can contact our friendly team at the Customer Call Center at 1300 80 8989.

Our Customer Call Centre operation hours are from Monday to Sunday, 9am to 6pm

If you would like to contact us by post, please direct your questions and comments to:

Starbucks Customer Care
Berjaya Starbucks Coffee Company Sdn Bhd,
Lot 10-04, Level 10, Berjaya Times Square,
No.1, Jalan Imbi, 55100 Kuala Lumpur,
Malaysia